TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
I. BASIC CONCEPTS
1.1. Terms and Conditions shall mean these Terms and Conditions of the business entity HakimiStyle s.r.o., with regards to the MY CAR PRAGUE brand.
1.2. The Provider shall mean the business entity HakimiStyle s.r.o., having its registered office at Heinemannova 2695/6, 160 00 Prague 6, Czech Republic, reg. No: 088 94 281, registered in the Commercial Register at the Municipal Court in Prague, under File C 327135
1.3. The Customer shall mean a natural person or legal entity for whom the Provider carries out Road Passenger Transport Service on the basis of an order.
1.4. The Order shall mean an order for the Road Passenger Transport Service which contains all the details, i.e. the starting point, the destination, the date of the transport, the starting time and the price thereof.
1.5. The Starting Point shall mean the place designated by the Customer at which the Provider shall be obliged to pick up the Customer. The Customer undertakes to give the Provider correct information about the Starting Point and the starting time. In the event of breaching these obligations, the Provider shall not be liable for failure to arrive at the Starting Point on time.
1.6. The Destination shall mean the place designated by the Customer to which the Provider shall be obliged to transport the Customer.
II. BASIC PROVISIONS
2.1. The Terms and Conditions apply to all Road Passenger Transport Services carried out by the Provider. These Terms and Conditions may only be deviated from in individual cases by written agreement between the Provider and the Customer.
III. OBLIGATIONS OF THE CUSTOMER AND THE PROVIDER
3.1. The Customer undertakes, in case it wants to use the Provider´s services, to book the transport in the specified manner, i.e. by telephone, electronically (by e-mail) or using the online form.
3.2. The Customer undertakes to provide its name or company name, e-mail, telephone number, Starting Point, Destination, date of transport and starting time in case it wants to book the services of the Provider.
3.3. The Provider undertakes to accept the Customer´s request to book transport and to inform the Customer of the service price by telephone or electronically (by e-mail) as soon as possible.
3.4. If the Customer wishes to use the Provider´s services, it undertakes to confirm the service price to the Provider electronically (by e-mail) before the transport commences and shall be obliged to pay this price no later than 24 hours before the specified starting time.
3.5. The Provider undertakes in case of the following:
Accepting all the particulars (Starting Point, Destination, transport time, starting time);
Confirming the price set by the Customer;
Paying the price to the Provider;
To pick up the person(s) at the Starting Point on time and arrange transport to the Destination.
3.6. The Provider undertakes to inform the Customer without further delay in case of impossibility to arrive at the Starting Point and to agree on the further procedure.
3.7. The legal relationship between the Customer and the Provider is established by the payment of the set price.
IV. PAYMENT TERMS
4.1. The price of the transport may be paid in the following manners:
Bank transfer to the Provider´s account – payment may be carried out in CZK and EUR.
Payment card via the Internet – the customer receives a link to a payment gateway through which it enters its payment card details and carries out the transaction which is possible only in CZK.
4.2. The Provider shall be obliged to issue an invoice / tax document to the Customer.
V. CLAIMS AND ORDER CANCELLATION
5.1. If the customer discovers that the services provided are deficient in quality or scope, it shall be entitled to file a complaint about such deficiencies.
5.2. The complaint must be resolved without undue delay after identifying the defect and within 7 days of the transport.
5.3. A complaint within the meaning of the preceding paragraph must be in writing or in electronic form. It must contain a precise description of the damage caused and must be delivered to the Provider within the time limit specified in the preceding paragraph.
5.4. Should the Customer fail to assert its claims within the time and in the manner provided for in this Article, the transfer shall be deemed to have been timely and properly performed.
5.5. If the Customer cancels the Order within 48 hours before the trip starts, a full refund shall be provided immediately.
5.6. If the Customer cancels the Order within 24 hours before the trip starts, 50% of the price shall be refunded immediately.
5.7. If the Customer cancels the Order later than 24 hours before the trip starts, 100% of the price shall be charged.
5.8. The trip start shall mean the date and time of pick-up at the Starting Point specified in the Order.
VI. RELATIONSHIP TO CZECH LAW AND LITIGATION
6.1. All legal relations arising between the Provider and the Customer are governed by the laws of the Czech Republic. In matters not covered by the contract or the Terms and Conditions, the relevant provisions of the Commercial Code shall apply.
6.2. These Terms and Conditions shall only apply unless otherwise provided in a written contract.
6.3. These Terms and Conditions are released in a publicly accessible information system with remote access (Internet) at: www.mycarprague.com, this version is the only authentic version of the Terms and Conditions.
VII. PRIVACY POLICY
7.1. The Customer provides its necessary personal data to carry out the necessary accounting operations required to issue the tax invoice.
7.2. The Provider undertakes to treat and handle the Customer´s personal data in accordance with the applicable legal regulations, collecting it only for this purpose and to improve its own services.
7.3. By completing the online form, the Customer agrees to the collection and use of information about it, subject to the above conditions.
VIII. FINAL PROVISIONS
8.1. These terms and conditions are valid from 1 February 2023
